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I Have a Pair of HOKA's and the Store Where I Purchased Them Will Not Let Me Exchange Them. Can You Help Me?

Yes. We can exchange your shoes for you, provided the shoes are from our current product line and are clean and free of wear and tear.

If you are requesting an exchange for a more expensive style, you will then be issued a credit with HOKA which can be used toward the purchase of the requested style.

If you are exchanging for a less expensive style, you will be issued credit with HOKA. We cannot issue any refunds on shoes not originally purchased through our company. We sell our products at the suggested retail price and this is the amount of credit you will be issued. We are not responsible for additional markups incurred through the original purchase location.

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